Last updated: 01 Mar 2024

 

Shipping & delivery policy

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped as per the delivery date displayed on the website against each product at the time of order confirmation and delivery of the shipment is subject to courier company/post office norms. The Golu Studio is not liable for any delay in delivery by the Courier Company / postal authorities and only guarantees to hand over the consignment to the Courier Company or postal authorities within the date displayed for each product at the time of placing the order. Delivery of all orders will be to the registered address of the buyer only at all times (Unless specified at the time of order). The Golu Studio is in no way responsible for any damage to the order while in transit to the buyer. However, we ensure all the shipments and will ship you a replacement while the insurance claim is in process.

How the delivery charges are calculated for the multiple units and some products?

The shipping charge is based on the higher the volumetric weight and actual weight of the product. For multiple products ordered from the same category, the system adds up the weight (volumetric or actual, whichever is higher) of all the units ordered and charges a single delivery fee. Thus, a customer who orders three statues weighing 200gms, 250gms, and 400gms is charged a single delivery fee for a consignment weighing more than 500gms but less than one kg. The customer is not charged for three different consignments weighing less than 500 grams each. The price shown on our website excludes the shipping charge within India. The shipping charges have been calculated based on the delivery partner and it is subject to change. The delivery charge for International Shipments is calculated by multiplying the weight (higher of the volumetric or actual weight) x the rate per Kg to the country of destination. The delivery fee includes packaging, boxing, and acrylic change, and the customs fee in India is included. However, The Golu Studio is not responsible for any customs levy or duties charged by authorities in the destination country.

Website privacy policy

This privacy policy sets out how The Golu Studio uses and protects any information that you give The Golu Studio when you use this website. The Golu Studio is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used following this privacy statement. The Golu Studio may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are on track with any such changes. This policy is effective from the 1st of March, 2023. We may collect the following information: Name and job title contact information including email address, demographic information such as postcode, preferences, and interest other information relevant to customer surveys and/or offers. What we do with the information we gather We require this information to understand your needs and provide you with the better possible service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customize the website according to your interests.

How do we use cookies?

A cookie is a small file that asks permission to be placed on your computer\'s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes, if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@thegolustudio.com. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Cancellation

The Golu Studio believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy: Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. No cancellations are entertained for those products that The Golu Studio marketing team has obtained on special occasions like Pongal, Diwali, Dussehra, etc. These are limited-occasion offers and therefore cancellations are not possible. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

Refund Policy

In the event of a cancellation, we will refund the order amount within 21 working days. To request a refund, simply contact us with your purchase details within five (5) days of your purchase. Please include your order number (sent to you via email after ordering). We take customer feedback very seriously and use it to constantly improve our products and quality of service.

Return Policy

In case of returning the damaged product, you have to take 360-degree video while you unpack the dolls and it has to be a continues video (without any pause in between). The video has to be sent to support@thegolustudio.com or send it to us at +91-9176535350. Once it is being verified that it is a genuine case, the amount will be refunded or replaced with the same doll at free of cost.

Website Disclaimer

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.