The Golu Studio is an online platform where you can order dolls and all items related to Navarathri Golu. Once you place your order, we ship the order safely and securely to you across the globe.

Yes, we will be able to do a small level of customization. Designing completely new dolls will not be done.

All these are hand-made dolls. Since there is no machine to do the automation, there will be a small difference always exists between the picture on the web and the actual doll.

Yes, we accept orders on the phone. Please call us at +91-9176535350 or +91-8838082548.

No, unless there is damage, return or exchange will not be entertained. Please check out our exchange policy in the terms and conditions section for more details.

Yes, we accept orders using the UPI IDs. Our UPI ID: thegolustudio-1@okicici.

Yes, we can ship the products out of Chennai to any state in India. We are sending via “The Blue Wings & Cargo” logistics for shipments in India. Indian shipment takes 5-6 working days for delivery.

Yes, we ship the products by DHL, Fedex, Blue Dart, and UPS for other countries. Shipment outside India takes a maximum of 12-14 working days for delivery.

For Chennai customers: If we have to deliver the products in Chennai - Packing charges will not apply as it requires just basic paper packing.

For outside Chennai customers: Packing charges of 10% of the total set cost (Ex: If you buy a doll for Rs. 1,000, the packing charge will be Rs.100). For which we do - 4 layered for protection packing.

For abroad customers: Packing charges of 20% of the total set cost (Ex: If you buy a doll for Rs. 1,000, the packing charge will be Rs. 200). For which, we do 8 layered protection packing.

For Chennai: The shipping charges will be Rs.200 - Rs.500 (based on the distance from our Warehouse located in Kundrathur). There will be no shipping charge if the customer comes and collect it directly from our warehouse.

For outside Chennai: Courier weighs both actual weight and volume weight, whichever is higher they will take it as the weight. Based on the distance it is being calculated. Shipping charges start from Per Kg Rs. 70 - Rs. 150 based on the distance.

For Abroad: International courier charges are calculated in volumetric measurement. (i.e., Volume Weight = Length X Breadth X Height / 5000), measurements in cm. Courier weighs both actual weight and volume weight, whichever is higher they will take it as the weight. Read below for further details to proceed. So we will be able to tell the exact shipping cost after packing only. The weight mentioned on the website is for shipping within India only.

Import Duty: We don't have any control over import duty, and we cannot tell how much the customs officer will charge you. It purely depends on the country and its customs policy. Customers only need to pay customs Duty for their products.

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